Delivery Options Overview
Our delivery process is designed to be simple, transparent, and hassle-free. From placing an order to receiving your product at your doorstep, we ensure a smooth experience every step of the way. Once you confirm your order, our team prepares, packages, and dispatches it through trusted delivery partners. Whether you’re in Dhaka or anywhere across Bangladesh, we work to deliver your items safely and on time. Stay updated through real-time notifications and enjoy a reliable shopping journey from start to finish.
Exchange or Return of Goods
At MonayemShop, we value your trust and strive to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we are here to assist you with a simple and transparent return or exchange process.
Eligibility for Return
Return:
You may request a return within 72 hours of receiving your product.
Condition of Product
Returned items must be:
- Unused
- Undamaged
- In original packaging
- In the same condition as delivered
Proof of Purchase
A valid order ID, receipt, or proof of purchase is required for all return requests.
Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or product nature:
- Perishable or Consumable Goods: Food items, groceries, etc.
- Personal Care Items: Cosmetics, skincare, innerwear, sanitary products.
- Customized or Personalized Products
- Digital Goods: Software, digital downloads.
- Health & Safety Items: Hazardous materials, flammable liquids, medical items.
Return Process
To initiate a return:
1. Contact Us
Reach out to our support team at +880 1735 224-342 within 72 hours of delivery.
2. Provide Details
Share your:
- Order ID
- Reason for return
- Photos or videos (if the item is defective, damaged, or mismatched)
3. Return Authorisation
After review, our team will confirm whether your return is approved and provide instructions for sending back the product.
4. Shipping Responsibility
Customers are responsible for return shipping costs unless the product is received damaged, defective, or incorrect.
Refunds
Once we receive your returned item, it will be inspected to verify eligibility.
Approval or Rejection
You will be notified of the approval or rejection of your refund request.
Processing Time
Approved refunds are processed within 7–10 business days.
Refund Method
Refunds will be issued to your original payment method or via store credit, depending on the situation.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment method again.
- Contact your bank or card provider—processing times may vary.
- If you still have not received it, contact us directly at +880 1735 224-342.
Exchanges
We offer exchanges only if the item is defective, damaged, or incorrect.
If you wish to exchange your product for the same item, please contact us at +880 1735 224-342.